Applicability Of This Privacy Policy
This Privacy Policy describes how we process personal information collected from or about you through our website (“the Site”), our software platform (“the Services”), and other interactions you have with us.
This Privacy Policy governs situations where we are the data controller responsible for the processing of the personal information. We offer our Services to businesses, companies, and/or other entities (our “Customers”) for professional use. We enter into service agreements with our Customers (“Customer Agreement(s)”), which govern the delivery and use of the Services. This Privacy Policy does not apply to any input or output generated on our software platform, or documents uploaded to our platform. We process this data (“Customer Data”) on behalf of our Customers and our use of Customer Data received through the Services is governed by the relevant Customer Agreement. We process Customer Data received through the Services as a data processor; any queries related to this data should be directed to our Customers, who are the data controllers.
Please read this Privacy Policy carefully before using the Site or Services or otherwise submitting personal information to us. By accessing or using the Site or Services, you indicate your understanding that the collection, use, and disclosure of your information is subject to the terms of this Privacy Policy. If you do not consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, please do not provide us with such information. This Privacy Policy does not apply to third-party websites accessible through our Site or Services.
Personal Information We Collect and Process
In the course of doing business, providing our Services, and operating the Site, we collect and receive personal information in different ways and from different sources, including:
Information You Provide Directly
We may collect personal information directly from you when you create an account with us, otherwise use the Services, or interact with us via some other means. The personal information we collect includes:
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Account Information: When you or your employer creates an account with us, and throughout the time you or your employer uses the Services, we collect certain information associated with your account, including your name, email address, and information about your profession and professional experience, language preferences, account credentials, payment information, and your transaction history with us (collectively, “Account Information”).
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Communication Information: If you communicate with us—e.g., when you contact us about our Services, when you complete a survey, when you interact with our Site, or when you request support—we collect your name, email address, information about your profession, customer survey responses, the way you interact with our communications and Services, and the contents of any messages you send (collectively “Communication Information”).
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Social Media Information: We have pages on social media services like X, YouTube, and LinkedIn. When you interact with our pages or our employees or representatives via social media services, we collect personal information that you choose to provide to us, such as your contact details and the contents of your messages, posts, or profiles. In addition, third parties may provide us with aggregate information and analytics about our social media activity (collectively, “Social Media Information”).
Information We Collect Automatically
We may collect your personal information indirectly, including through automated means, from your computer or device. This information includes:
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Log Data: Information that your browser or device automatically sends when you use our Services or access our Site. Log data includes your IP address, browser information, the date and time of your request, and how you otherwise use certain features or interact with us (collectively “Log Data”).
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Service Usage Data: When you interact with the Services, metadata is generated that provides additional context about your use of the Services. This includes your email address, account identifiers, data about how often you visit the Site, how you interact with the Services, the amount of time spent engaging with the Services, the volume of queries you submit, the type of queries you submit, the features interacted with, and how those features performed during your interactions (collectively “Usage Data”).
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Cookies and Similar Technologies: We use cookies, scripts, or similar technologies (collectively “Cookies and Similar Technologies”) to manage the Services and to collect information about you and your use of the Services and interactions with our Site. A cookie is a small string of information that websites you visit transfer to your computer for identification purposes. These technologies help us to recognize you, customize or personalize your experience, market additional products or services to you, understand your preferences, improve your Site experience, and analyze the use of our Services to make them safer and more useful to you. See the Cookies and Similar Technologies section below for additional information.
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Device Information: We also collect certain device and connection-specific information when you install, access, or use our Services and interact with our Site. This includes information such as the name of the device, operating system, device identifiers, and browser you are using (collectively “Device Information”). The specific Device Information collected will depend on the type of device you use and its settings.
Information We Collect From Third Parties
We also receive certain information about you from our trusted partners (“Information Collected From Third Parties”), such as:
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security partners who may provide us with information such as compromised credentials and personal details, to protect against fraud, abuse, and other security threats;
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marketing vendors who provide us with information about potential customers of our services, such as contact details like name, email address, physical address, and phone number, and information about professional affiliations and employment;
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advertising vendors, including social media service providers who may provide us with information such as interactions with our marketing emails, social media posts, and other advertisements; and
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market research firms, survey companies, and event organizers that may provide us with information about you, including contact details (e.g., your name, email address, physical address, and phone number), information about your professional affiliations and employment, and information relating to your use of our Services and Site, and your business.
Publicly Available Information
We collect publicly available information about customers and prospects to help offer, improve,
and provide our Services.
Purposes For Which We Collect Personal Information.
We may use personal information covered by this Privacy Policy for the following purposes:
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to provide and maintain our Services;
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to bill for our Services;
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to develop, improve, and update our Services and provide new functionality;
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to develop, improve, and update the way in which we provide support and carry out our other business practices;
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to carry out and conduct research or surveys;
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to investigate the effectiveness of our Services, to understand how our Services are used, and to evaluate user needs and preferences;
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to personalize your use of our Services, applications, or platforms;
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to provide customer support and resolve bugs, issues, or customer queries;
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to communicate with you, including to send you information or marketing materials about our services and events;
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to assess your eligibility for and offer you our Services, including, in accordance with applicable law, by using and disclosing your personal information to other parties in connection with marketing our Services to you, including through interest-based advertising;
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to prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our systems and Services; and
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to comply with legal obligations and to protect the rights, privacy, safety, or property of our users, the Organization, our affiliates, or any third party. We may aggregate or de-identify personal information so that you can no longer be identified and use the aggregated or de-identified data for the following purposes:
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to investigate and study the effectiveness of our Services;
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to update and improve our Services;
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to develop, improve, and update the way in which we provide support and carry out our other business practices;
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to conduct research and surveys; and
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to share or publish aggregated information about usage of our services, for example on
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our blog or on social media (e.g. LinkedIn).
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We do not attempt to reidentify this information unless required by law.
Effective Date: May 21, 2026
Impact Collaborative, Inc. (d/b/a Make an Impact) (“the Organization,” “we”, “us,” or “our”) is
committed to maintaining the privacy and security of the personal information entrusted to it. This
Privacy Policy describes the ways we collect, use, and disclose information that relates to an identifiable individual (“personal information”). It also describes options you have concerning your personal information. In general, our processing of personal information is designed to improve the experience of those we work with and to provide relevant information about our services, events, and promotions.
From time to time, we may update this Privacy Policy. We will notify you of changes to the policy by posting an updated copy on the Site. Please check the Site periodically for updates.